University Health Care System Patient Placement Coordinator in Augusta, Georgia
The Patient Placement Coordinator will utilize a critical knowledge base and judgement in applying hospital established guideline criteria; while participating in the initiation of the patient's placement. Must keep abreast of workload to prioritize and appropriately places patients based on patient care needs, isolation protocols, unit based admission criteria, and availability of necessary resources; while maintaining an awareness of reimbursement regulations. Will handle all the calls for bed placement, including admissions, transfers and discharges. The patient placement coordinator must respond to each and every request in a timely manner. Obtains routine physician orders and documents the tests needed on the Service Order form or Physician Order form. Maintains accurate account of available beds, transfers, and discharges occurring in the facility.Demonstrates population-specific competencies (e.g. age-specific, cultural sensitivity, patient-centered communication) in performance of role.
EducationHigh school diploma/GED required; Must be a graduate of an accredited LPN program.Licensure as LPN in Georgia is required.Medical Terminology requiredCPR for Family and Friends required or must be obtained during department orientation.ExperienceRequires five years experience working in a hospital, physician's office, outpatient setting as a LPN.Experience dealing with insurance verification, insurance policy interpretation, patient billing, and follow-up procedures highly desirable.Utilization review or coding preferredNote: Current incumbents who are meeting expectation will be grandfathered in the position with their current education and experience levels.Knowledge, Skills and AbilitiesStrong analytical skills necessary to identify trends, practice pattern differences, applicability of research findings, clinical inferences, and financial issues. Must be pleasant and congenial; communicate clearly and relate well to others.Must be able demonstrate data entry and to analyze data generated from various clinical and financial computer software programs.Knowledge of medical literature, research methodology, health care delivery systems, financial/reimbursement issues and Medical Staff organizations.Excellent written and verbal communication skills.Ability to influence decisions, gain cooperation, and facilitate change with physicians, all levels of management, third party payers, other health care providers, patients, families, other hospital departments, etc. on a continual basis.Demonstrates ability to organize and follow job instructions.Ability to operate computer keyboard; computer bed placement systems (HEV & mainframe); telephone system (Infinity).Ability to work calmly under stress and in emergency situations.Must be flexible and willing to work various shifts to cover area 24/7. Will also accept weekend call and Holiday call on a rotating schedule.Basic knowledge of growth and development relevant to the ages of the patients served in order to effectively relate to and communicate with public.Basic knowledge of the cardiac diseases and health care needs of the patient population served on telemetry and renal units.Ability to perform efficiently and effectively under stress.High level of interpersonal skills in order to effectively communicate with patients, families, visitors, team members, physicians, and other hospital personnel with whom daily interactions must take place. Communication often requires high level of tact, sensitivity awareness and persuasiveness. Clear and concise verbal communications skill require for extensive telephone and personal interactions.Problem-solving skills sufficient to allow effective problem/conflict resolution with minimal supervision due to various shifts of working alone.Demonstrated traits of initiative and dependability required.Philosophy of health care service is compatible with that of the mission of University Hospital.Physical DemandsAbility to sit long periods of time and work under stressful conditions for the majority of the day.Visual ability to read document, computer terminalsVerbal communication skills to speak with staff, patients, visitors, and medical staffAuditory ability to hear staff, visitors, families, and medical staff via phone and in personManual dexterity to use a PC and software packages, pens, pencils, etc.Ability to move about the organization, campus, and to travel to meetingsCognitive ability to understand and analyze complex health care information and data.
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Department9150 - Central Registration