MCG Health System (Advanced) Desk Operations Specialist in Augusta, Georgia

(Advanced) Desk Operations Specialist

Work Location:

Ambulatory Care Center

Req Number:


Department Name:

5101 Desk OperationsNew



Position Status:


Employment Status:


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Position Description

*This position posting is designed to generate a ready pool of regular candidates. The candidates applying for this posting will be considered for vacant positions that are not visible on the posting. Please ensure you have noted all your requirements for this position on your resume and you will be considered for current positions and positions that are available in the near future with this job title. At Georgia Regents Medical Center, we pride ourselves on hiring the very best employees. This job posting has been created to collect applications and resumes for those that are interested in applying to any current or future openings. In the event that your background meets the listed requirements for this position, a recruiter will transfer your application and resume to an active open position. *

Basic Function: Interacts positively in face-to-face service encounters with patients, families, and other patient care providers in a respectful, courteous, confidential, and caring manner. Demonstrates cooperation by offering assistance to faculty, residents, and other health care providers. Duties include meeting and greeting patients and guests, cashiering, patient check-in and check-out

Position Requirements

High School Diploma, GED or equivalent from a recognized State or Federal accrediting organization.

Pre-employment testing is required.

Other Requirements: Experience with high volume face to face customer service encounters. 2-4 years' experience in registration or patient accounts, excellent customer service skills, strong demonstrable communications skills, and ability to consistently type/enter data accurately. Ability to correctly spell diagnoses, procedures, patient names. Cashiering experience required. Overall knowledge and understanding of the revenue cycle and accounts receivable. Previous experience with cash collections.

Preferred Requirements

Two or four year college degree preferred. Georgia Work Ready Certificate preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.